For teams
The core of the practice is systemic team coaching over several months. Alignment intensives, retreats and The Five Behaviors® fit specific situations, on their own or as a first step. Every engagement starts with a conversation with the team leader or sponsor.
The core engagement
Systemic team coaching over several months, in three phases: inquiry, design and execution. It includes a Team 360, confidential interviews, observing the team in its own meetings, team sessions, and coaching in live meetings so new habits hold.
See the engagement roadmap (PDF) →For specific situations
Focused
One or two days with the leadership team on a specific point of friction, such as competing priorities, unclear decision rights, or a tension the team keeps working around.
Offsite
Two days away from the business for an executive team to look at how it works together, using the six ATTUNE™ Team conditions, and agree what changes when it gets back.
Certified program
Wiley's team development program, built on Patrick Lencioni's model of trust, conflict, commitment, accountability and results. Claudia is certified to deliver it, on its own or alongside ATTUNE™ Team.
See the Five Behaviors model (PDF) →The Five Behaviors® is a registered trademark of John Wiley & Sons, Inc. Model © Patrick Lencioni and John Wiley & Sons, Inc.
What the work is designed to change
| In the team | In the business |
|---|---|
| Leaders resolve cross-functional disagreements directly. | Fewer decisions escalated upward. |
| The team is clear on who owns each decision. | Less rework, and fewer decisions reopened after the meeting. |
| Difficult issues come up earlier. | Problems addressed before they become crises. |
| Commitments are explicit. | Better follow-through on what the team agreed. |
| Disagreement happens in the room, before the decision is made. | Less time spent managing internal friction, and more leadership capacity for strategic priorities. |
These are the changes the work aims for. Each engagement agrees its own success measures with the team leader and sponsor at the start.
An intensive or a retreat can stand on its own or open a longer team coaching engagement. The Five Behaviors® can be used alongside any of them.
Tell Claudia what your team is facing, or book a confidential 30-minute conversation.
